vRealize Log Insight and vRA Embedded vIDM – Password Complexity

When configuring vRealize Log Insight 4.5 to use vRealize Automation 7.3 embedded VMware Identity Manager (per this blog post), I ran into an issue with password complexity.

I specified a tenant name and provided valid tenant administrator credentials to register with vIDM.  However, the web interface indicated an error when clicking Test Connection, related either to bad username/password or unknown response.  I resolved this by using what I’d characterize as less “special” complex characters in the the local tenant administrator user account password, then running Test Connection again.  Success!

Investigating the log files on the vRealize Log Insight system, I found a useful entry in one of the log files:

  • /var/log/loginsight/ui_runtime.log

For posterity, the steps to change a vRA 7.3 tenant local user account password are:

  • Log in to vRA as the default administrator
  • Navigate to Tenants -> Your Tenant Name -> Local Users
  • Click the local user account to manage
  • Click Edit
  • Change the password

So, this is the same issue we’ve seen in a few different places and products.  My recommendation is to always use passwords with a high degree of entropy, but in some cases you need to be careful of special characters that can be misinterpreted by some of the product line.  Fun times.  Hope this helps.

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